Privacy Policy

1. Introduction

Prolean Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Schedule a consultation
• Subscribe to our newsletter
• Participate in our wellness programs

This information may include your name, email address, phone number, and health-related information you choose to share.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and schedule appointments
• Send you relevant health and wellness information
• Improve our website and services
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, but this may affect certain features of our website.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

8. HIPAA Compliance

Prolean Wellness follows the Health Insurance Portability and Accountability Act (HIPAA) guidelines in our practice to protect your health information. Please note that this website does not store or process protected health information (PHI) or electronic health records (EHR).

Any health records related to your care are maintained through separate, HIPAA-compliant systems. A Notice of Privacy Practices regarding your protected health information is available upon request at our office.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.