Question 1

Where is Prolean Wellness located?

Accepted Answer

Our clinic is at 9360 E Raintree Dr, Ste 103, Scottsdale, AZ 85260. Patients travel from throughout the Phoenix metro area, including Paradise Valley, Tempe, Mesa, and Cave Creek. We also offer Virtual Visits and Telephone Visits for select services.

Question 2

Do I need a referral to book an appointment?

Accepted Answer

No referral is required. You can book directly with our naturopathic medical doctor, nutritionist, or health coach through our Contact page or by calling (480) 477-6334. Most patients are seen within one week of booking.

Question 3

Do you offer Virtual Visits or Telephone Visits?

Accepted Answer

Yes. Initial consultations and follow-ups for medical weight loss, nutrition, BHRT consults, and coaching can be completed virtually. In-clinic visits are required for DEXA scans, Emerald Laser, Dynamic Muscle Sculpt, and any procedure.

Question 4

What happens after I book?

Accepted Answer

You'll receive a confirmation email with intake forms. Completing them before your visit lets your provider focus entirely on your goals during the appointment. New patients typically spend 60–75 minutes with their provider on the first visit.

Question 5

How do I get started?

Accepted Answer

Visit our Contact page to book a consultation or call (480) 477-6334. We'll recommend the right starting point based on your goals — usually a medical intake with our naturopathic doctor for weight-loss or hormone goals, or a nutrition consult for metabolic and lifestyle goals.

Question 6

Do you accept insurance?

Accepted Answer

Prolean Wellness is a direct-to-consumer (private-pay) practice. By operating outside insurance networks we offer transparent pricing and dedicate the full visit to your care plan. We do not bill insurance or issue superbills, but we accept HSA and FSA cards for eligible services.

Question 7

Can I use my HSA or FSA?

Accepted Answer

Yes — we accept HSA and FSA cards for all eligible programs, consultations, and supplements. Medical weight loss, BHRT, DEXA scans, and naturopathic consults are commonly covered. Check with your plan administrator for specifics on your account.

Question 8

Do you offer financing?

Accepted Answer

Yes. We offer flexible financing options through third-party medical financing partners for larger programs and packages. Ask our team during your consultation, or call (480) 477-6334 for current options and qualification details.

Question 9

What does a physician-supervised medical weight loss program include?

Accepted Answer

Our program is built around a comprehensive evaluation by our Naturopathic Medical Doctor: full medical history, lab work, body composition (DEXA), nutrition strategy, and ongoing coaching. Every plan is individualized, monitored, and adjusted based on how your body responds — not a one-size-fits-all package.

Question 10

How does an NMD approach medical weight loss?

Accepted Answer

A naturopathic medical doctor looks at the full picture — metabolism, hormones, thyroid, sleep, stress, nutrition, and lifestyle — to identify what is actually driving weight gain or resistance. Treatment is supervised, lab-guided, and adjusted over time so progress is real, measurable, and sustainable.

Question 11

Are medications part of your weight loss program?

Accepted Answer

Medications may be considered by your physician as one component of a comprehensive, supervised plan that also includes nutrition, labs, body composition, and coaching. All prescribing decisions are made by a licensed naturopathic medical doctor based on your individual evaluation. We do not prescribe outside of an established physician-patient relationship.

Question 12

Who is a candidate for medical weight loss?

Accepted Answer

Adults whose weight is affecting their health, energy, or quality of life — especially when prior diet-and-exercise efforts have stalled — are typically good candidates. Eligibility is determined during your initial consultation based on your history, labs, and goals.

Question 13

How is progress measured?

Accepted Answer

We track progress with DEXA body composition scans (fat mass, lean muscle, visceral fat), labs, biometrics, and how you feel — not just the scale. This lets us confirm you're losing fat while preserving muscle, and adjust the plan accordingly.

Question 14

What does the first visit look like?

Accepted Answer

Plan on 60–75 minutes with our Naturopathic Medical Doctor. You'll review your history and goals, discuss labs, walk through a personalized plan, and leave with clear next steps. Book the Metabolic Weight Management Consultation on our homepage or call (480) 477-6334.

Question 15

Will I keep the weight off long-term?

Accepted Answer

Our program is designed for durability. We pair the medical plan with nutrition, resistance training guidance, and a maintenance phase — so results last beyond any single intervention. Long-term success comes from sustainable habits, not short-term fixes.

Question 16

Do you offer bio-identical hormone therapy (BHRT)?

Accepted Answer

Yes. We offer BHRT for both women and men using bio-identical estrogen, progesterone, testosterone, and DHEA where clinically appropriate. Treatment is individualized based on labs, symptoms, and goals — not a one-size-fits-all protocol.

Question 17

What's the difference between BHRT pellets, creams, and injections?

Accepted Answer

Pellets deliver steady dosing for 3–5 months without daily action. Creams allow flexible day-to-day adjustment but require consistent application. Injections offer the most precise control for testosterone. Your provider helps you pick based on lifestyle, lab targets, and prior experience.

Question 18

Is BHRT safe?

Accepted Answer

When supervised by a trained provider with regular lab monitoring, BHRT has a strong safety profile for appropriate candidates. We screen carefully (history, labs, imaging where indicated) and re-check labs throughout treatment to keep dosing in therapeutic range.

Question 19

How does a DEXA body composition scan work?

Accepted Answer

A DEXA scan is a 10-minute, low-dose imaging study that precisely measures lean muscle, fat mass, visceral (organ) fat, and bone density. You lie on a cushioned table while a scanner arm passes overhead. There are no needles, no injections, and you stay fully clothed in light fabrics.

Question 20

Is DEXA accurate compared to InBody or smart scales?

Accepted Answer

DEXA is the clinical gold standard for body composition, with accuracy within 1–2% for lean mass and fat mass. Bioimpedance devices like InBody and smart scales estimate body composition through electrical signals and can vary 5–10% based on hydration, time of day, and food intake.

Question 21

How often should I get a DEXA scan?

Accepted Answer

For most patients, every 3–6 months during an active program — long enough to see meaningful change, short enough to course-correct. Patients in an active medical weight loss program may scan more frequently to confirm fat loss without losing too much lean mass.

Question 22

Is DEXA safe? How much radiation?

Accepted Answer

Yes. A DEXA scan delivers about 1–10 microsieverts — less than a single transcontinental flight and a small fraction of an annual background dose. It's safe for repeat use in healthy adults. We don't scan during pregnancy.

Question 23

What is Dynamic Muscle Sculpt?

Accepted Answer

Dynamic Muscle Sculpt is a non-invasive body sculpting service that uses High-Intensity Concentrated Magnetic Muscle Training (HICMMT) to trigger supramaximal muscle contractions — thousands per 30-minute session. It builds muscle and reduces fat in targeted areas and is an Emsculpt and Emshape alternative.

Question 24

Dynamic Muscle Sculpt vs Emsculpt — which is better?

Accepted Answer

Both technologies use electromagnetic muscle stimulation. Our HICMMT platform is the same category of treatment with comparable clinical outcomes, often at a more accessible price point. Most patients see visible muscle definition after 4–6 sessions when paired with nutrition and resistance training.

Question 25

Is Emerald Laser FDA-cleared for fat loss?

Accepted Answer

Yes. Emerald Laser is FDA-cleared for non-invasive fat reduction across multiple body areas and is cleared for patients with BMI up to 40. It uses low-level laser light to encourage fat cells to release stored lipids for natural elimination — no surgery, no freezing, no downtime.

Question 26

How many Emerald Laser sessions will I need?

Accepted Answer

Most patients complete a series of 8–16 sessions over 4–8 weeks, depending on the area treated and the goal. Results are most durable when paired with nutrition, hydration, and movement — which is why we package it with metabolic support rather than selling it as a standalone.

Question 27

Do you offer hair restoration?

Accepted Answer

Yes. We offer medical hair restoration including PRP (platelet-rich plasma) and FDA-approved topical and oral options for both men and women. Treatment starts with a scalp evaluation and labs to identify the underlying cause — hormonal, nutritional, inflammatory, or genetic.

Question 28

What FDA-approved hair loss treatments do you use?

Accepted Answer

We use minoxidil (topical and oral), finasteride and dutasteride where appropriate, and PRP injections. We pair the medical regimen with nutritional support (iron, ferritin, vitamin D, biotin) and hormone optimization when labs indicate a contributing factor.

Question 29

Are your supplements professional grade?

Accepted Answer

Yes. All supplements sold on shop.proleanwellness.com are practitioner-grade and third-party tested. They are the same products we use in clinical protocols and are selected by our medical team for purity, bioavailability, and clinical evidence.

Question 30

How long does supplement shipping take?

Accepted Answer

Orders typically ship within 1–2 business days from our Scottsdale fulfillment center via USPS or UPS. Most US orders arrive in 3–5 business days. See our Shipping Policy for current transit times, rates, and international options.

Question 31

What is your supplement return policy?

Accepted Answer

Unopened supplements may be returned within 30 days of delivery for a refund. Opened products may be eligible for store credit on a case-by-case basis. See our Return & Refund Policy for full details and instructions.

Frequently asked questions

Visiting & booking

Payment, insurance & HSA/FSA

Medical weight loss

Hormones & BHRT

DEXA body composition

Body contouring & muscle building

Hair restoration & regenerative health

Supplements & shop

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